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FAQs

frequently ask question

1. How do I book a taxi?

You can easily book a taxi via our website or by calling our customer service number.

2. What are your busiest times?

Our peak hours are typically during weekday mornings and late afternoons, as well as
weekends during the evenings.

3. Do you offer airport transfers?

Yes, we provide convenient airport transfer services from Godalming, Farncombe and
surrounding villages to Heathrow, Gatwick and all major airports.

4. Are there additional charges for airport pick-ups or drop-offs?

There may be small additional fees for airport services, depending on the airport and
time of day.

5. Do you offer airport meet-and-greet services?

Yes, we can arrange for a driver to meet you at the airport with a name sign for added
convenience.

6. What are the night fare rates?

From 11 pm to 7 am, our fares are 1.5 times the day rate. Please contact us to inquire.

7. Can I cancel or modify my booking?

Yes, bookings can be modified or cancelled up to a certain time before your scheduled
pick-up without any charges.

8. What types of vehicles do you offer?

We offer a range of vehicles, from standard sedans to larger MPVs for groups or extra
luggage.

9. Do you provide child seats?

Yes, we can provide child seats upon request to ensure your little ones are safe and
comfortable.

10. How far in advance should I book?

It’s best to book at least a few hours in advance, though we do accommodate last
minute bookings when possible.

11. What happens if my flight is delayed?

We monitor flight times and will adjust your pick-up time accordingly.

12. How do I provide feedback or make a complaint?

You can share your feedback through our website, or by contacting our customer
service team directly.

13. What payment methods do you accept?

We accept cash, all major credit and debit cards, and popular mobile payment options
like Apple Pay and Google Pay.

14. Is there a minimum fare or distance?

Yes, we do have a minimum fare, which typically covers short trips within the local
area.

15. Are your drivers licensed and insured?

Yes, all our drivers are fully licensed, insured, and have undergone thorough
background checks.

16. Do you offer corporate accounts or business services?

Yes, we offer corporate accounts with invoicing and tailored services for businesses.

17. What safety measures are in place?

We adhere to strict safety protocols, including regular vehicle sanitisation and driver
health checks.

18. Can I pre-book a ride for a specific time?

Absolutely, you can pre-book your ride in advance to ensure availability at your
preferred time.

19. What happens if my taxi is late?

We strive to be punctual, and if there’s a delay, we’ll keep you informed and ensure
you’re not inconvenienced.

20. Do you provide group or multi-passenger rides?

Yes, we have vehicles that can accommodate larger groups or multiple passengers
comfortably.

21. Are your taxis equipped with Wi-Fi?

Yes, many of our vehicles come with complimentary Wi-Fi for your convenience.

22. Do you have eco-friendly or electric vehicles?

Yes, we do offer electric and hybrid vehicles as part of our green initiative.

23. Can I book a ride for someone else?

Yes, you can easily book a ride on behalf of someone else and provide their details.

24. What should I do if I leave something behind in the taxi?

Please contact us as soon as possible, and we’ll help you retrieve your lost item.